We make chain management easy

Comprehensive source-to-shelf supply chain solutions for manufacturers looking to unlock the hardware retail market.

You just found a better way to get your products to the hard retail market

ACM Hardware makes it easy for manufacturers to access the retail hardware market with our trusted and comprehensive supply chain solutions.

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Save time

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Save money

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Grow profits

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Use our expertise

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Build brand

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Satisfy customers

NEGOTIATION

We negotiate terms of trade including pricing with the retailer. You can take advantage of our existing relationships.

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Let us look after all negotiations for you. We’ll manage the relationship with the retail buying teams.

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We have strong, established relationships with hardware buyers, making it easier for you to access the hardware retail market.



LOGISTICS

Streamlined tailored solutions and established international networks efficiently get your product from source-to-shelf.

• International shipping
• Customs clearance
• Local warehousing
• Freight management
• National distribution

We buy your product FOB and you leave the rest to us. We take on the supply chain risk and full responsibility for getting your product onto shelves.

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You can focus on your core business instead of spending time managing this important function.

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Use our extensive logistics network to reduce cost and drive efficiency.

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We specialise in importing and distribution. Our team manages all documentation and customs clearance.

We adjusted our retail EDI delivery schedule to improve the ordering process. It resulted in a 20% uplift in dispatch efficiency.



SALES

Purpose-built forecasting software matches supply and demand to help you confidently plan production.

• Stock forecasting
• Range management
• Inventory management
• Purchase order planning
• KPI tracking and reporting:
  – Sales
  – Weeks on hand
  – DIFOT

We’re driven by the numbers. We study KPIs and respond accordingly to maximise your sales potential. By constantly reviewing performance, we smooth out seasonality and ensure we’ve always have enough stock to fulfil customer demand.

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We use our purpose built stock forecasting tool for purchase order planning and inventory management.

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We monitor sales data and respond quickly to ensure in-store stock levels are maintained.

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We ensure inventory is on time and in-stock to maximise your sales potential.

We conducted an inventory assessment of 95 lines and reduced pack sizes which lowered instore weeks on hand by 17%.



MARKETING

We manage your brand presence in the market with targeted campaigns that build brand awareness and drive sales.

• In-store displays and promotions
• Targeted eDM email campaigns
• Field days, trade shows and expos
• Representatives for events

We take full ownership of your product and treat it as our own. We look for opportunities to drive your brand forward in the market and manage local marketing campaigns on your behalf.

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We’re familiar with the local target audience and run effective campaigns that appeal to customers.

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Establishing brand awareness and loyalty in a new market takes effort. We’ll take care of it for you.

iconGROW PROFITS

Our marketing campaigns drive sales and profits by building customer awareness and sales.



MERCHANDISING

Our local team takes care of your in-store presence, ensuring your brand is well-presented and sales potential maximised.

• Weekly call cycles
• In-store order placement
• New product display setup
• Planogram management
• Point of sale display maintenance and optimisation

In retail, presentation matters. Tidy displays, clear pricing and well-stocked shelves showcase your brand and entice customers to buy.

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A single point of contact for your entire supply chain including merchandising saves you time and money.

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Our local team understands the NZ hardware market and will skilfully optimise your in-store presence.

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With well-presented displays, customers will easily find what they need and have a great brand experience.

We built custom in-store displays to launch CAT garden products into Bunnings NZ, resulting in a significant uplift in sales.



CUSTOMER SERVICE

You can trust our local team of plumbing and hardware experts to look after your NZ customer service requirements.

• Retailer network support
•  End-user customer service
• Spare parts
• Warranty replacement and repairs

Can you send me technical specifications?   Does it come in a different colour?  Can you send a spare part?  

Proactive customer support is critical to a brand’s success. Our team quickly responds to all enquires to ensure customers have positive interactions with your brand.

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Customer support can be time-consuming. Our local team manages all customer queries for you.

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Our technical experts have extensive product knowledge to manage customer enquires.

iconSATISFY CUSTOMERS

We support the retailer and end-user with spare parts and warranty service to keep customers happy.

How it works

You set your FOB price, and we take it from there. We negotiate terms via our established relationships and get your product onto shelves at big-box retail.

LEARN MORE

Testimonials

What it’s like to work with us.

Open new markets for us

We’ve dealt with ACM for over twenty years and have a strong, mutually beneficial business relationship built on trust. ACM provides access to customer channels that open different markets for GD Watermark. Their technical expertise is a real asset. ACM continues to work closely with us to adapt to market conditions and find tailored solutions that work best for our business.

Divya Shah
Director

End-to-end solution

ACM has been the ideal partner to range products into the New Zealand market. They’re proactive and always invest in technology that improves efficiencies. They understand the NZ hardware market, and their local infrastructure is an extension of our supply chain. They provide an end-to-end solution with proven results.

Glenn Holland
Managing Director

In safe hands

ACM supplies and manages our surface drainage products into Bunnings NZ. They provide us forecasts well in advance of dispatch. This is a major asset and value add to our business, especially local NZ inventory management. I know our brand is in safe hands and trust them to provide the retailer with in-store display and planogram deployment. Their service includes after-sales service and expert customer support.

Jason Ripsher
Regional General Manager

Brands we work with

Ready to unlock the hardware retail market?

Let's get started

We offer hardware manufacturers end-to-end supply chain solutions to get products on shelves into the hardware retail market.

Find us

ACM Pty Ltd ( AU Head Office )
42B Nelson St, Ringwood,
Melbourne, VIC 3134
Tel: +61 9735 8400
M: +61 411 870 834
E: info@acmhardware.com
ACM (NZ) Pty Ltd (NZ Head Office & Warehouse)
47 Stonedon Drive, East Tamaki,
Auckland, 2013
Tel: +64 9320 4515
M: +64 276 160 009
E: info@acmhardware.com
ACM Pty Ltd ( AU Warehouse )
45 Squires Way, South Croydon,
Melbourne, VIC 3136
ACM Pty Ltd ( AU Warehouse )
13 Tesla Link, Wangara,
Perth, WA 6065